The Transporter on the Mac is 2.0 build 1080. I bought the boxed product from Buy.com as Parallels 3.0, but the install on the Mac lists itself as 2.5 build 3188. I have disabled firewall, set rules for the assigned ports, restarted both machines, all multiple times with the same results. I've tried various fixes listed here and can't get the transfer to go beyond the initial stage over my wireless network. Step5: Check that your Parallels Transporter and Parallels Transporter Agent run successfully and start to migrate Step3: Install old Parallels Transporter package Step2: Important: Restart your Windows PC just after deinstalling (II) Step1: Deinstall your existing Parallels Transporter package (I) Update your Parallels Desktop for Mac 3188 to Parallels Desktop 3.0 for Mac 4128 and keep your Parallels Transporter (Agent) package on your Windows PC Please, synchronize versions of your Parallels Transporter Agent on Windows PC and Parallels Transporter on Mac, you can do it by two methods: In this case old Parallels Transporter on Mac 1080 shows error message when tries to collect necessary information using new Parallels Transporter Agent 1240. You can find Parallels Transporter Agent on īetween Parallels Transporter versions 1080 an 1240 some changes in network protocol were implemented. If you use Parallels Desktop 3.0 for Mac Build 4128 which includes build-in Parallels Transporter we recommend to use the appropriate Win package of Parallels Transporter (Agent) on your Windows PC. You can find Parallels Transporter Agent on If you use Parallels Desktop for Mac Build 3188 which includes build-in Parallels Transporter you should use the appropriate Win package of Parallels Transporter (Agent) on your Windows PC. Preliminary reviewing of logs detects that you have different versions of Parallels Transporter Agent installed on your PC (Build ) and Parallels Transporter installed on your Mac (Build ). Old Parallels Desktop for Mac 3188 and new Parallels Transporter package Windows: %TEMP%\Parallels Transporter\transporter_xx.logįor Windows XP, 2000, 2003: C:\Documents and Settings\\Local Settings\Temp\Parallels Transporter\transporter_xx.logįor Vista: C:\Users\\AppData\Local\Temp\Parallels Transporter\transporter_xx.log Mac: /Library/Logs/Parallels/transporter_cl.log Log files of Parallels Transporter and Parallels Transporter Agent locate on: In additional, could you provide us with Transporter log files on with subject 'Transporter Problems' to investigate this problem more detail? Check that your Parallels Transporter and Parallels Transporter Agent run successfully and start to migrate Reinstall Parallels Transporter package Important: Restart your Windows PC just after deinstalling Deinstall your existing Parallels Transporter package In case of incorrect setup of Parallels Transporter Agent driver you should reinstall the Parallels Transporter and Parallels Transporter Agent on your Windows PC by the next sequence of acts: On last step of installing before you start migration process you should reboot your computer, after that the snapman.sys driver should be located on C:\WINDOWS\system32\drivers\ and also can you check in Start menu\Control panel\Administrative Tools\Computer Management\\Disk drives\STXXXXXXXX\Properties\Details Class Upper Filters property contains snapman in list of filters? Please, could you check in additional that the driver was installed correctly: The problem which is described above may occur in case of incorrect setup of Parallels Transporter Agent driver. Unless my Windows machine is planning a trip up north with some local geese- which it might if it knew its post-migration fate - I'm pretty sure it's not involved in another migration as it's been freshly restarted. Make sure Parallels Transporter Agent runs on source computer and not involved in other migration process." When I click the "Continue" button, a dialog pops up on my Mac asking me to "Wait while transporter collects information about the source computer." My Windows machine dialog changes transiently from "Ready." to "Connected." and quickly back to "Ready." as the following error appears on my Mac: "An error occurred while Parallels Transporter was collecting the information about source computer. The wizard recognizes my source Windows machine. Norton Protection is turned off on Windows. I have Transporter Agent running on my Windows machine. I'm a Parallels newbie trying to migrate my WinXP SP2 machine via Transporter.
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