Being proactive can help show that your apology is sincere. Let the intended recipient know you can answer questions they have about what happened or help with any consequences of the incorrect email. For example, if you speak to your manager after sending them an email unintentionally, you might want to prepare a list of steps you'll take to assure them it won't happen again. If any issues arise because of the email you sent to the wrong person, it can help to explain what you'll do to fix them. If you explain what happened specifically to lead to the mistake, the unintended recipient could understand or even be empathetic. Sometimes a more detailed description may be required. If the consequences of the email are relatively small, you may choose to offer a quick apology and a brief explanation before moving on with your typical workday. Related: How To Apologize for a Mistake Professionally (With Examples) 6. Doing this could help protect your reputation and show professionalism. If you also want to address the email's contents, it's good to address the fault directly and take responsibility for the error. For example, you can apologize for taking the other person's time from their work to read and possibly address an email not meant for them. ApologiesĮven if the email contents don't require an apology, it can help to offer one. If you feel the situation requires a more direct conversation, you can call the recipient or speak with them face to face. You might send a second email with a subject-line request to disregard your previous email or a longer note with an explanation. If they've already read it, you can address the accidental email with them promptly. You may ask them to delete the email before they read it. It's a good idea to contact the unintended recipient as soon as you realize the error. An in-person meeting might be more appropriate if you accidentally sent information about your plans to find another job to your manager. For example, if you sent a request for time off to the wrong person, it might be enough to simply send a quick apology and redirect the email to the right person. How you proceed may depend on how potentially serious the consequences of the mistaken email could be. Related: 5 Steps To Take After Making a Mistake at Work 3. It might help to write the next steps you want to take or a few ideas about what you'd like to say to remedy the situation. It's important to handle the situation professionally. If there isn't a way to unsend the email or if the person's already read it, consider the best response. If the person you sent the email to has a secretary or personal assistant who screens their emails, you could contact them and ask them to delete it after you explain the situation. Try to do this immediately after sending the email before the other person has the chance to open it. Unsending might require that the other person use the same email service as you do, but it's a good idea to check and see if the option is available. Try to recall the emailĭepending on the email type you use, you might be able to unsend, or recall, the accidental email. If you sent an email to someone other than the intended recipient, here are some tips to address the issue: 1. What to do if you incorrectly send an email The sender accidentally added an unintended recipient, in addition to the intended recipient. The sender was using an internal email contact list and accidentally chose someone with a similar name at their company. The sender clicked “Reply all” and didn't realize that other recipients were CC'd or that additional recipients were BCC'd. The sender's email program automatically completed the recipient's email address with the wrong address. The sender was working quickly and made a typing error or forgot to double-check that the recipient's email address was correct. The sender didn't realize they entered the incorrect email address. Why an email may be sent to the wrong personĮmailing the wrong person can happen for several reasons, including: An illustration of a person checking their email on a mobile phone, with communication bubbles surrounding it.
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